FAQ
What is MaDebbz Store?
MaDebbz Store is an exclusive fashion destination for women, offering a ready-to-wear line available for immediate purchase and a range of bespoke designs tailored to your unique style. Our commitment is to provide you with a fashion that fits perfectly with your individuality.
How do I know which size to order from the ready-to-wear collection?
Our size guide is meticulously designed to ensure you find the perfect fit. Please refer to the size chart available on the product pages, and don’t hesitate to contact us if you need personalized sizing advice.
How long does delivery take for ready-to-wear orders?
Delivery times vary based on location. Typically, orders are shipped within 1-2 business days, with an estimated arrival of 4-7 business days afterward.
Can I customize an order from the ready-to-wear line?
While the ready-to-wear collection comes in standard sizes, we do offer some customization options for selected items. Please contact our team to discuss your specific needs.
What materials does MaDebbz Store use in their clothing?
We pride ourselves on sourcing high-quality, sustainable materials to ensure that each piece from both our ready-to-wear and bespoke lines meets the highest standards of quality and luxury.
What is the return policy for MaDebbz Store?
For ready-to-wear items, we accept returns within 14 days of delivery. Bespoke items are made uniquely for you and cannot be returned. For further details, please refer to our comprehensive return policy.
How can I order a bespoke design from MaDebbz Store?
To order a bespoke piece, simply access the ‘Inquire Now’ button beside the design you’re interested in, or visit our Make an Inquiry page to submit your request. Our design team will contact you to start the co-creation process.
How long will it take to receive my bespoke order?
Bespoke creations are an art form and take time to perfect. The standard time is 2-4 weeks, depending on the complexity. We will give you a more accurate timeline during our design consultation.
What payment methods does MaDebbz Store accept?
MaDebbz Store accepts a variety of payment methods including major credit cards, Bank Transfer, and other secure payment options outlined at checkout.
What makes your bespoke service unique?
Our bespoke service is curated to bring your fashion dreams to life, through a one-on-one consultation, custom fitting, and the creation of a unique piece crafted just for you.
Who can I contact if I have more questions?
Our customer service team is available to answer any questions you may have. Reach us via email at contact@madebbz.store, or through our website’s contact form.
